Privacy Policy | Senior Care Referral

Last updated: November 12, 2026

1. Who we are and what this policy covers

This website is operated by Senior Care Referral, 2774 East Colonial Drive, Suite C #1019, Orlando, FL 32803, United States. Contact us at (407) 603-6191 or info@seniorcarereferral.com.

This policy covers seniorcarereferral.com, which is operated from Florida for users in the United States. Senior Care Referral is an advertising directory: we publish listings from providers and sell directory subscriptions to families. We do not provide care, and we are not a health care provider.

Other markets. Any directory we operate outside the United States, or later expand to, will have its own privacy policy written for the laws of that country or region before it launches. This policy does not apply to those services.

2. Information we collect

Family subscribers: name, phone, email, city, and account details you give us when you sign up.
Providers: name or business name, advertiser type, phone, email, areas served, credentials you choose to state, experience, availability, languages, and your listing description.
Messages: what you send when you call, email, or use the contact form.
Payments: when online payment is connected, card payments will be handled by a third-party payment processor. We expect to receive confirmation of payment and limited details (such as the last four digits of a card), not full card numbers.
Technical information: our hosting provider keeps standard server logs, such as IP address, browser type, pages visited, and time of visit.

We do not ask for medical records or health information, and we ask you not to send them. Please do not send Social Security numbers or other sensitive identifiers.

3. How we use information

To set up and manage family subscriptions and provider listings.
To publish provider listings to directory subscribers, as the provider requests.
To process fees, send receipts, and handle renewals and cancellations.
To answer questions and handle reports about listings.
To keep the site secure, prevent misuse, and meet legal obligations.

We do not use your information to make individualized recommendations or to match families with providers.

4. What is shared, and with whom

Provider listings are published so that directory subscribers can see them. Providers should include only information they want families to see.
Family information is not given to providers. We do not sell, rent, or pass family subscriber details to providers or anyone else as leads. Families decide whom to contact and what to share.
Arrangement notices: if a Family or a Provider uses the End an arrangement tool, we email the other side a notice that includes the sender’s name as shown in their account (a Provider’s professional name, or a Family’s first name and last initial) and the last day if one is given. We keep a record of the notice (who, when, last day) for account and support purposes. No reason is collected.
Service providers who help us run the site — such as web hosting, payment processing, email, and phone or text-message services — may handle information on our behalf.
Legal reasons: we may disclose information when required by law or to protect the rights and safety of users or the public.
Business transfer: if the business is sold or reorganized, information may transfer to the new owner under this policy.

We do not sell personal information.

5. Cookies and third-party content

The site uses your browser’s session storage to remember where you are in the sign-up steps; it is cleared when you close the tab. The site loads fonts from Google Fonts, which means Google receives your IP address and browser information when a page loads. We do not currently use advertising cookies or tracking pixels. If we add analytics later, we will update this policy.

6. Retention and security

We keep account and listing information while your subscription or listing is active and for a reasonable period afterward for billing, records, and legal purposes, then delete or de-identify it. We use reasonable measures to protect information, but no website or transmission is completely secure.

7. Your choices

You may contact us to see, correct, or delete your information, or to cancel your subscription or listing. Providers can ask us to remove a listing at any time. We may need to keep some records where the law requires it. You can opt out of marketing emails using the link in the email or by contacting us.

8. Children

This site is for adults. It is not directed to children, and we do not knowingly collect information from anyone under 18.

9. Changes

We may update this policy. The date at the top shows the latest version. Significant changes will be posted on this page.

10. Contact

Questions about privacy: info@seniorcarereferral.com, (407) 603-6191, or 2774 East Colonial Drive, Suite C #1019, Orlando, FL 32803.