Terms of Service

Last updated: November 12, 2026

These Terms of Service (“Terms”) apply to everyone who visits or uses seniorcarereferral.com (the “Site”), including families who subscribe to browse listings (“Families”) and caregivers, home-care businesses, and other providers who advertise (“Providers”). The Site is operated by Senior Care Referral (“we,” “us”). By using the Site you agree to these Terms. Providers also agree to the Provider Advertising Agreement, which is part of these Terms.

1. What the Site is: an advertising directory

The Site is an online advertising directory. We publish listings that Providers pay a fixed fee to advertise. Families browse those listings on their own and contact Providers directly. Our operating principle is: We publish. Providers advertise. Families choose. Everyone connects independently.

Despite the word “Referral” in our business name, we do not make referrals.

2. What we do not do

• We do not introduce, refer, match, recommend, or place Providers with Families, and we do not arrange care.
• We do not make individualized recommendations, shortlists, or suggestions, by any means, including by phone or email.
• We are not a home-care agency, nurse registry, employment or staffing agency, placement service, or health care provider. We do not provide care of any kind.
• We do not employ, supervise, direct, train, schedule, or control Providers or their workers. Providers are not our employees or agents.
• We do not take placement fees, admission fees, commissions, or any payment based on contacts, leads, hires, or care delivered. We do not sell or pass Family information to Providers.
• We are not a party to any agreement between a Family and a Provider, and we do not handle payments for care.

3. No endorsement and no verification

Listings are written and submitted by Providers. A listing on the Site is advertising, not an endorsement, rating, or guarantee. We do not verify licenses, certifications, credentials, insurance, bonding, identity, experience, or backgrounds, and we do not run background checks. We make no promise that any listing is accurate, complete, or current, or that any Provider is qualified, available, or suitable.

4. How listings are displayed

Only listings posted or renewed within the last 30 days are displayed. Listings are shown in date order (most recently posted or renewed first), and Families may apply filters they choose, such as city, type of care, or language. Display order is not a ranking, rating, or recommendation, and Providers cannot pay for a higher position.

5. Families’ responsibilities

Families decide on their own whether to contact or engage any Provider. Families are solely responsible for their own due diligence, including interviews, reference checks, license and certification lookups, background checks, confirming insurance, and deciding whether a Provider is appropriate. Any agreement, schedule, price, and payment for care is made directly between the Family and the Provider. If a situation is a medical emergency, call 911.

6. Providers’ responsibilities

Providers are independent and solely responsible for their services; for holding and maintaining every license, registration, certification, and insurance required by law for the services they advertise; for complying with all laws that apply to them, including employment, tax, and health-care-related laws; and for the accuracy of their listings. Details are in the Provider Advertising Agreement.

7. Ending an arrangement (notices in both directions)

Either a Family or a Provider may end an arrangement at any time without giving a reason. As a convenience, the Site lets a Family send a notice to a Provider it contacted through the Site, and lets a Provider send a notice to a Family that contacted it. The other side receives a neutral email notice (the sender’s name as shown in their account, the last day if one is given, and a reminder that pay and terms are between the parties), and the sender receives a confirmation. We do not collect or pass on reasons.

A notice is a message only. It does not cancel, change, or settle any agreement, notice period, or payment between the parties, which remain their own responsibility. We are not a party to the arrangement, we do not mediate disputes, and we cannot recall a notice once sent. Notices never affect any listing, its display, or any account. Misusing notices — for example to harass someone — breaks these Terms.

8. Fees

All fees are fixed and are not tied to contacts, leads, hires, or placements.

• Families: a directory access subscription of $99.99 per month. Each payment provides 30 days of access.
• Providers: a $49.99 listing setup fee, then a $39.99 monthly advertising fee. Each payment keeps a listing displayed for 30 days.

Prices are also shown during sign-up, before payment. We may change fees for future billing periods with advance notice on the Site or by email. Unless the law requires otherwise or we state otherwise in writing, fees already paid for a 30-day period are not refunded, and you may cancel before your next renewal to avoid further charges.

9. Accounts and acceptable use

You must be at least 18 and give accurate information. Keep your login private. You may not use the Site to post false, misleading, unlawful, or discriminatory content; to harass anyone; to collect other users’ information for marketing or resale; to scrape the Site; or to interfere with its operation. We may refuse, edit for format, suspend, or remove any listing or account that we believe violates these Terms or the law.

10. General information only

Guides on the Site, such as descriptions of types of care, are general information. They are not medical, legal, or financial advice, and they are not a recommendation of any Provider.

11. Disclaimers

The Site and listings are provided “as is” and “as available.” To the fullest extent the law allows, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, accuracy, and non-infringement. We do not guarantee that the Site will be uninterrupted or error-free, or that it will appear in any position in search engines.

12. Limitation of liability

To the fullest extent the law allows, Senior Care Referral is not liable for the acts, omissions, services, or conduct of any Provider or Family, or for any injury, loss, or damage arising from care arrangements or contact made through listings. Our total liability for any claim relating to the Site is limited to the fees you paid us in the three months before the claim. Some places do not allow certain limits, so some of these may not apply to you.

13. Indemnity

You agree to indemnify and hold harmless Senior Care Referral from claims, losses, and expenses (including reasonable attorneys’ fees) arising from your use of the Site, your content, your dealings with other users, or your violation of these Terms or the law.

14. Governing law

These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law rules. Any dispute will be brought in the state or federal courts located in Orange County, Florida, unless the law requires otherwise.

15. Expansion to other markets

These Terms apply to the Site, which serves the United States (Central Florida). Any directory we offer in another state or country will follow the same advertising-only model and will be reviewed against local law, with its own terms and privacy policy, before it launches.

16. Changes and contact

We may update these Terms; the date above shows the latest version, and continued use means you accept the update. Questions: info@seniorcarereferral.com, (407) 603-6191, or 2774 East Colonial Drive, Suite C #1019, Orlando, FL 32803.